A pledge to provide the best possible bus network in West Northamptonshire
In West Northamptonshire, we take great pride in the quality of our bus services.
Following the publication of the National Bus Strategy, we have developed our Bus Service Improvement Plan and established an Enhanced Partnership to ensure our transport network meets the evolving needs of our community.
Our Enhanced Partnership signifies a collaborative approach where the council and bus companies share responsibilities and work towards common goals.
This partnership ensures that we can adapt to challenges and enhance the overall quality of our bus network.
Working in partnership with bus companies we collectively strive to provide a reliable, efficient, and enjoyable experience for all passengers. Whether you are commuting to work, traveling to school, or exploring our beautiful county, the aim is to make your journey as smooth and pleasant as possible.
This charter sets out what you can expect.
Our pledge to you
Service and information
- Timetables and route information are displayed at key bus stops and updated as soon as possible following a service change (this list is reviewed regularly).
- Bus timetables, route maps, and travel information for services are kept up to date and provided on both the council's and bus companies' websites.
- We will limit the number of timetable and route changes to help promote a stable network of services.
- Real-time information is available at Northampton Bus Station and at key on-street bus stop locations.
Reliability
- All drivers undergo regular training to ensure high standards of driving and customer service.
- Reliable and punctual bus services run across West Northamptonshire.
- If the last bus of the day fails to run, passengers using the service may be able to claim back the cost of a taxi ride home. This is subject to investigation by the bus company and reviewed on a case-by-case basis.
Service provision
- Bus lanes and other bus priority measures are maintained to a high standard and are easily accessible by bus.
- Regular bus services are designed to be sustainable and connect you to places across West Northamptonshire.
Fares and ticketing
- Ticket options are easy to understand, with passengers able to pay on the bus by cash or contactless card.
- Some bus companies also offer mobile apps where tickets can be purchased in advance to help speed up boarding.
- Changes to bus fares and timetables will be displayed in advance onboard buses and on the operator's website.
Bus services and facilities
- All buses are cleaned to a high standard.
- Buses are comfortable, reliable, and maintained to standards approved and recommended by the Driver and Vehicle Standards Agency (DVSA).
- Drivers are professional, courteous, and considerate of passenger needs.
- Buses are accessible, and drivers are trained to offer assistance to those who need it.
- Buses have space for at least one wheelchair or buggy. Where this is not available, the bus driver will provide clear advice on alternative journey options.
- Bus stops are clean and maintained in a good state of repair.
- CCTV is available on most buses and at Northampton Bus Station for your safety and security.
What we ask from you
- Report broken or damaged shelters via:
- Email: BusandRail@westnorthants.gov.uk
- Telephone: 0300 126 7000
- Be polite and respectful to the driver and other passengers.
- Do not leave litter on the bus; take it with you.
- Do not vandalise or damage stops, shelters, information displays, or vehicles.
- Do not smoke on the bus or in bus shelters, including e-cigarettes.
- Follow the guidance of the bus driver.
- Do not distract the driver.
